Privacy Policy

Scope and who this policy covers

This website is presented under the Huijue Group name and is intended primarily for business-to-business communications concerning fiber connectivity, network infrastructure, telecom power and site equipment. This policy applies to information handled through this website, its enquiry forms and the communication services embedded in or linked from it.

The legal entity that supplies products, provides a quotation or enters into a contract may depend on the project and destination. If you need the identity of the entity responsible for a particular enquiry or transaction, contact us using the details at the end of this policy.

Information you provide

Depending on how you contact us, you may provide:

• Your name, company, job role and country or region.
• Your telephone or WhatsApp number and email address.
• Product requirements, site conditions, drawings, requested capacity, quantity, delivery information and other project details that you choose to include.
• Messages and contact details submitted through the Tawk.to live-chat widget, email, telephone, WhatsApp or another external communication channel.
• The page address from which a website enquiry was sent. This is submitted with the form to help us understand the relevant product or content context.

Only provide personal information needed for your enquiry. Do not submit passwords, payment-card data, government identification numbers, medical information or other sensitive personal information through the general enquiry field.

Information collected automatically

When you access the website, our hosting environment and connected services may receive technical and usage information such as an IP address, browser and device type, operating system, requested page, referring page, access time and security or error-log information. This information is used for website delivery, troubleshooting, abuse prevention and security.

The live-chat and translation services described below may also receive device, network, page and session information when their scripts load.

How we use information

We may use the information described in this policy to:

• Answer questions and route an enquiry to an appropriate sales, engineering or support contact.
• Review specifications, discuss configurations, prepare a quotation and follow up on a requested project.
• Maintain customer and prospective-customer communications and records.
• Operate, troubleshoot, improve and protect the website and its communication functions.
• Prevent misuse, investigate security events and comply with applicable legal obligations or valid government requests.
• Send marketing communications only where a valid legal basis, including consent where required, is available. You may ask us to stop these communications at any time.

Where applicable law requires a legal basis, processing may be based on steps taken at your request before a contract, performance of a contract, legitimate interests in responding to and securing business communications, consent, or compliance with a legal obligation.

Sharing and service providers

Information may be accessible to authorized Huijue Group personnel and service providers who need it for the purposes described above. In particular:

• Website enquiry forms are submitted over HTTPS to our centralized enquiry endpoint at inquiry.hj-ess.com for routing and follow-up.
• Tawk.to provides the live-chat widget and may process chat messages, contact details, IP addresses, device or browser details and session data. See the Tawk.to Privacy Policy.
• GTranslate supplies the website translation widget and may receive network, device and page-translation information. See the GTranslate Privacy Policy.
• If you choose a WhatsApp, Facebook, TikTok or another external link, the destination service will handle information under its own terms and privacy policy.

We may also disclose information where reasonably necessary to comply with law, protect rights or safety, investigate fraud or security concerns, or support a business reorganization subject to appropriate safeguards.

Cookies and similar technologies

The website and its integrations may use cookies, local storage or session storage to provide technical functions and remember session information. Tawk.to may use these technologies for live-chat availability, session continuity and service operation. GTranslate may use them for translation preferences and service delivery. At present, these third-party integrations may load when a page is opened.

You can use your browser settings to delete or block cookies and site storage. Blocking scripts or storage may prevent chat, translation or other functions from working as expected. The Tawk.to cookie information page describes cookies associated with its service.

International data transfers

Because we communicate with international customers and use global service providers, information may be processed in countries or regions other than the one in which you are located. Data-protection rules may differ between those locations. Where required, the responsible organization should use an applicable transfer mechanism or other appropriate safeguard.

How long information is retained

We retain information only for as long as reasonably needed to answer and follow up an enquiry, support a project or business relationship, maintain operational and security records, resolve disputes, and satisfy contractual, tax, accounting or other legal obligations. The appropriate period depends on the nature of the information and the reason it is held. Third-party services may apply their own retention schedules.

Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, misuse, alteration or loss. However, no internet transmission or storage system can be guaranteed completely secure. Use care when deciding what information to send online.

Your choices and rights

Subject to the law that applies where you live, you may have rights to request access to or correction of your personal information, ask for deletion or restriction, object to certain processing, withdraw consent, obtain a portable copy, or complain to a competent data-protection authority.

These rights are not absolute and may be limited by legal, contractual, security or record-keeping requirements. To make a request, contact us using the details below and describe the information or interaction concerned. We may need to verify your identity before acting on a request.

Children, external links and policy changes

This is a business and industrial-product website and is not directed to children. If you believe a child has provided personal information through the site, contact us so that the situation can be reviewed.

The website links to external websites and services that we do not control. Review their privacy notices before providing information. We may update this policy when our services, technology or legal obligations change. The date at the top of this page identifies the latest version.